SSON Research & Analytics Blogs
Apart from improving overall decision-making speed and supporting smarter decision-making, the capabilities underpinning IA also accelerate solutions by complementing human performance
Read more
Despite global business services being the Holy Grail of service delivery, providing a maturity and sophistication of shared services that most can only aspire to, why is it that this model is still underutilised, according to SSON Analytics' data?
Read more
Seeing the devastation left behind in Houston by the hurricane Harvey, we wonder why this happened or whether it could have been avoided. Let's dig into Houston's risk probability and resilience to natural disaster data to find some answers.
Read more
There is a lot of uncertainty in the market at the moment with regards to the fallout from the UK’s decision to leave the European Union. But what does the data tell us about how Brexit will affect the UK's shared services market?
Read more
Should we be spending our time going to great lengths to make incremental improvements... when the bots can do it so much better?
Read more
Explore all latest RPA, Cognitive and AI vendor and customer activity around the world with the Intelligent Automation Universe - a new interactive data tool
Read more
We look back at global shared services job market data from the last months of 2016 in this blog post to highlight the hiring trends and hotspots from this period.
Read moreWhat can you expect to discover about APAC shared services locations in our risks report? This post touches on the key findings.
Read moreStay in touch
Resource Center Archive
September 2024
August 2024
June 2024
May 2024
March 2024
February 2024
December 2023
September 2023
July 2023
May 2023
February 2023
September 2022
August 2022
March 2022
January 2022
Tags in Resource Center
intelligent automation automation talent benchmarking Data Top20 data Analytics GBS shared services metrics IA
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
Contact us
SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.