Shared Services Down Under: Queensland Poised to be Australia and New Zealand’s Analytics Hub
Posted by Kate Chan on October 3, 2016
Australia and New Zealand have a relatively long history in shared services, so it is surprising to find that according to our recent ANZ shared services visual data report, more than half of all shared services centres (SSCs) across Australia and New Zealand are still siloed within a single functional. However, 60% of the current multifunctional centers also house “other emerging functions” – an encouraging sign.
When we drill down into specific industries, we also find a far higher proportion of multifunctional versus silo centers in certain industries – agriculture, real estate and defense, for example.
Finance and Accounting and HR are still overwhelmingly the most popular functions serviced by ANZ centres. And while across the world we are seeing an increasing interest in data analytics, regional ANZ representation is still low. What stands out, however, is the leading role Queensland is taking in data analytics, with one third of all shared services offering analytics capabilities currently based there.
We also see an encouraging trend of nearly two thirds of Australasian SSCs providing higher value add services, as opposed to purely transactional. This shift to higher value adding work means that treasury, legal, risk, business planning, and also analytics are edging their way into the spotlight.
The government and healthcare sectors have long been enthusiastic adopters of shared services across ANZ. Indeed, according to our data, government has consistently accounted for the largest percentage of shared services across the region [21% in 2015].
Find out more about shared services in the region, the shift toward hybrid models, and the growing popularity of India as a partnering location, in the ANZ shared services visual data report.
Stay in touch
Resource Center Archive
September 2024
August 2024
June 2024
May 2024
March 2024
February 2024
December 2023
September 2023
July 2023
May 2023
February 2023
September 2022
August 2022
March 2022
January 2022
Tags in Resource Center
automation benchmarking metrics talent data GBS Top20 Analytics shared services intelligent automation IA Data
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
Contact us
SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.