Interpreting Trends, Exploring Research, and Getting the Latest Data Insights
September 24 - 25 2024 | Virtual
Data-Driven Insights for Impact
Join us for the Shared Services & GBS "Data-Driven" Summit, hosted by SSON Research & Analytics, where we delve into the practical applications of our market insights for shared services and global business services.
The sessions will present customer use cases showcasing the value-add of SSON Research & Analytics' proprietary benchmarks, metrics, and market insights. Through these compelling stories, you can explore the trends reshaping our industry and discover how data-driven insights are advancing model maturity and driving impactful outcomes.
Gain access to a powerful lineup of speakers, including the five top-ranked World's Best GBS Organizations, SSON R&A's Super Users, and the renowned Global Advisory Board.
The content and data is built around our proprietary GBS Model (see right), which highlights drivers, levers, and enablers of Global Business Services "value-add."
The sessions will present customer use cases showcasing the value-add of SSON Research & Analytics' proprietary benchmarks, metrics, and market insights. Through these compelling stories, you can explore the trends reshaping our industry and discover how data-driven insights are advancing model maturity and driving impactful outcomes.
Gain access to a powerful lineup of speakers, including the five top-ranked World's Best GBS Organizations, SSON R&A's Super Users, and the renowned Global Advisory Board.
The content and data is built around our proprietary GBS Model (see right), which highlights drivers, levers, and enablers of Global Business Services "value-add."
Tuesday 24th
8:45 am - 9:25 am
Opening: 2025 Trend Forecast: The Year of Challenging the GBS Model
9:30 am - 10:00 am
Strategic Metrics for GBS Evolution: A Finance Process Perspective
10:00 am - 10:30 am
130+ Location Studies Conducted: Transformative Lessons for the Future of GBS using SSON R&A's City Cube
10:30 am - 10:40 am
Rapid Fire Demo: Spotlight on City Cube Data Tool
10:40 am - 11:10 am
Unlock Performance Excellence: Insights from the Top 20 Most Admired SSOs in the World
Wednesday 25th
9:00 am - 9:30 am
Leveraging Metrics and Benchmarks to Add Strategic Value: Moving from Business Services to Consulting & Solutions
9:30 am - 9:40 am
Rapid Fire Demo: Spotlight on Metric Intelligence Hub™ Data Tool
9:40 am - 10:10 am
Puratos' Journey: Benchmarking Scope of Services as the GBS Model Evolves
10:20 am - 10:50 am
AI Powered Operations: Transformation using Generative AI for Intelligent Document Processing (IDP)
10:50 am - 11:20 am
End-to-End Process Transformation: Key Trends & The Role of the Global Process Owner
Cristina-Nicoleta Apetrei
Chief of Staff for the CEO
Société Générale Global Solution Centre
Stephan Bily
Vice President, Global Business Services
Lexmark
Dijo Davies
GBS Transformation Office
SLB
Maria Janssen
Global Head of Operations Engineering and Transformation
Allianz
Mihaela Cretu
Director, Global Shared Services
Puratos
Elias van Herwaarden
Principal
Locationperspectives
Alexander Thielmann
Head, Global Business Services
Siemens
Robert Golnik, Ph.D.
Sr. IT Development Mgr. (Global IT/Data & Analytics)
Danish Crown Global Business Services
Tom Bangemann
Head of Data Development & Research
SSON Research & Analytics
Barbara Hodge
Principal Analyst & Global Editor
SSON Research & Analytics
Naomi Secor
Global Managing Director
SSON Research & Analytics
Josh Matthews
Global Membership Director
SSON Research & Analytics
How do I join the online conference?
Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.
How much does it cost to attend?
SSON Research & Analytics' Shared Services & GBS Summit is complimentary to attend.
Where is it located?
This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet. Audio and presentation viewing is accessed through an internet connection.
Can I access the slides post-event?
All presentations will be available after the conference via the on-demand recording link. When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.
