Tuesday 24th
8:45 am - 9:25 am
Opening: 2025 Trend Forecast: The Year of Challenging the GBS Model
9:30 am - 10:00 am
Developing Data and Analytics as a Service (DAaaS) in GBS: Driving Innovation and Strategic Excellence
10:00 am - 10:30 am
130+ Location Studies Conducted: Transformative Lessons for the Future of GBS using SSON R&A's City Cube
10:30 am - 10:40 am
Rapid Fire Demo: Spotlight on City Cube Data Tool
10:40 am - 11:10 am
Unlock Performance Excellence: Insights from the Top 20 Most Admired SSOs in the World
11:20 am - 11:50 am
Strategic Metrics for GBS Evolution: A Finance Process Perspective
Wednesday 25th
9:00 am - 9:30 am
Leveraging Metrics and Benchmarks to Add Strategic Value: Moving from Business Services to Consulting & Solutions
9:30 am - 9:40 am
Rapid Fire Demo: Spotlight on Metric Intelligence Hub™ Data Tool
9:40 am - 10:10 am
Puratos' Journey: Benchmarking Scope of Services as the GBS Model Evolves
10:20 am - 10:50 am
The AI-Powered Back Office
Tom Bangemann
Head of Data Development & Research
SSON Research & Analytics
Cristina-Nicoleta Apetrei
Chief of Staff for the CEO
Société Générale Global Solution Centre
Barbara Hodge
Principal Analyst & Global Editor
SSON Research & Analytics
Stephan Bily
Vice President, Global Business Services
Lexmark
Naomi Secor
Global Managing Director
SSON Research & Analytics
Dijo Davies
GBS Transformation Office
SLB
Maria Janssen
Global Head of Operations Engineering and Transformation
Allianz
Mihaela Cretu
Director, Global Shared Services
Puratos
Josh Matthews
Global Membership Director
SSON Research & Analytics
Venkat Raghavan
Director of Analytics & Science
Tesco Business Solutions
Elias van Herwaarden
Principal
Locationperspectives
Alexander Thielmann
Head, Global Business Services
Siemens
Robert Golnik, Ph.D.
Sr. IT Development Mgr. (Global IT/Data & Analytics)
Danish Crown Global Business Services