Alexander von Thielmann is Head of Opportunity-to-Cash Services and Customer Relationship Management at Siemens Global Business Services. He is an expert in customer relations, business transformation, value creation and service culture.
Discover the secrets behind the success of the top-performing Shared Services Organizations (SSOs) in the world. Join SSON Research & Analytics as we unveil the aggregated results of 2023 Top 20 Most Admired SSOs in the World Study. Hear firsthand from industry leaders as they share their process performance highlights and the critical role of benchmarking. Learn how our data tools can complement and accelerate your improvement strategies, and get practical advice on data collection and early journey navigation. Elevate your SSO to new heights with proven insights and actionable strategies.