In this session, our speaker will reveal how they utilized SSON R&A benchmarks to set ambitious targets and strive for top-tier performance. By developing a new performance indicator, they enhanced their ability to manage efficiencies throughout their operations, gaining valuable insights and seeing significant improvements to their operating model.

Join us to explore their journey, discover the path they took, and see the compelling data and stories behind their successful performance capability building. Learn how you, too, can unlock the full potential of your Shared Services Center (SSC) by leveraging SSON R&A benchmarks to drive performance excellence.