Interpreting Trends, Exploring Research, and Getting the Latest Data Insights
September 24 - 25 2024 | Virtual
Mihaela Cretu
Director, Global Shared Services Puratos
Experienced executive in Shared Services, Global Business Services and Business Process Outsourcing. 30 plus years in all areas of business services and last five years in Business Process Outsourcing with Puratos Group. Broad experience in leading strategic transformation and operational execution globally. Passioned about driving digitalization in GBS while focusing on customer and stakeholder experience, and operational excellence. Specialities: Shared Services Strategy, sourcing strategies. Change management. Process re-engineering. General Management. B2B manufacturing sector.
Day Two, Wednesday, September 25, 2024
9:40 AM Puratos' Journey: Benchmarking Scope of Services as the GBS Model Evolves
This session will delve into the transformative journey of the Global Business Services (GBS) model, exploring the evolution of the framework, strategic alignment of roles, governance, and performance metrics to enhance service delivery. Learn how Puratos has refined their approach to managing complexity, optimizing workflows and leveraging technology to deliver superior services. Gain insights into their blueprint for cultivating the talent necessary for a dynamic GBS environment and driving continuous improvement in their shared services operations.
