The following topic explores the strategic metrics essential for each stage of Global Business Services evolution, focusing on finance processes: Accounts Payable (AP), Accounts Receivable (AR), and General Ledger (GL). As GBS organizations progress from setup and stabilization to maturity and transformation, the role of these finance processes evolves from operational efficiency to strategic value creation. We will outline key metrics for each stage, demonstrating how they guide the optimization, integration, and innovation of AP, AR, and GL processes. The presentation underscores the importance of aligning finance metrics with broader business objectives, ensuring that GBS not only supports but drives enterprise-wide success.

Attendees will learn how to:

• Structure a roadmap for GBS evolution - the presentation offers a clear and actionable framework, guiding listeners through the critical steps and metrics at each stage of GBS development.
• Enhance decision-making - by introducing the specific metrics that drive success at each stage, the presentation enables listeners to make informed decisions about resource allocation and prioritization.
• Optimize strategic value creation - the presentation highlights the transition from operational efficiency to strategic value creation, demonstrating how GBS can contribute to broader business objectives.
• Identify real-world application - focused on finance processes (AP, AR, GL), the presentation provides practical insights that listeners can directly implement within their organizations.
• Adapt to long-term strategic transformation - the presentation outlines a pathway for achieving long-term strategic transformation, positioning GBS as a key driver of enterprise-wide value creation.