Interpreting Trends, Exploring Research, and Getting the Latest Data Insights
September 24 - 25 2024 | Virtual
Tom Bangemann
Head of Data Development & Research SSON Research & Analytics
Tom Bangemann has decades of experience in services delivery models, specifically with GBS, benchmarking, and KPI models, and today advises SSON Research & Analytics’ Data Development & Research. In his role, he advises on the strategic direction of SSON R&A's surveys, analyses, and reports, and assists with the interpretation of data for SSON R&A subscribers, providing unmatched insights to the international shared services and GBS community. Tom previously worked for The Hackett Group for 19 years. He is a senior advisor with profound experience in delivery, sales, business development and international consulting and was named “HR Superstar” by HRO Magazine 5 times between 2005-2019. He acts as a mentor and SSON R&A Advisor to industry executives, and has mentored up to the level of CHRO of a US$ 1bn listed company.
Day One, Tuesday, September 24, 2024
8:45 AM Opening: 2025 Trend Forecast: The Year of Challenging the GBS Model
SSO/GBS have been around for 30+ years. BPO and ITO have grown to be generally accepted solution providers. Technology opportunities are plentiful and broadly utilized. Nevertheless, the GBS model itself has been constantly challenged in the last couple of years. Both internal and external changes are pushing SSO/GBS to provide more value and prove to the stakeholders that it is still the best and preferred service delivery model. Employees are challenging the SSO/GBS workplace in terms of what is provided to them in regard to agility, work-life-balance, technology tools, sustainability, personal and career development. Doomsday-sayers are appearing everywhere. Don't miss this trend forecast, highlighting data from SSON Research & Analytics.
