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Global Business Services (GBS) is evolving rapidly as the shared-services-model-of-choice for enterprises seeking greater efficiency, enhanced value, and improved customer experience.
Today's GBS leaders must prepare for a future that demands innovation and strategic foresight alongside value-add in entirely new dimensions.
While some GBS are in danger of stagnating and falling behind, this report outlines a three-pronged approach that ensures GBS not only remain competitive, but thrive by 2030. The solution lies in incorporating front-office activities, reimagining processes, and building on sustainability as a success strategy.
