SSON Research & Analytics Blogs
Highlights from ongoing GBS research on the shift towards value add, and the roadblocks that need to be prioritized,
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Drawing on SSON Research & Analytics’ World’s Best GBS 2025 study, this article explores the strategies that set top performers apart...
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The highlights from our recent webinar on location strategy include our research findings on talent, risk, and opportunity.
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We talk a lot about digital transformation, but most teams are still relying on outdated workflows, legacy job descriptions, and manual handoffs.
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Global Business Services has moved beyond its origins in cost efficiency. It’s now expected to lead enterprise transformation, embed AI, enable agility....
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Explore how these guiding principles can transform your GBS operations and position your organization for sustained excellence.
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Effective service management is essential for organizations looking to maximize value and drive sustainable growth.
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SSON Research & Analytics names 5 finalists for the 2025 World's Best GBS Award, winner to be announced in March...
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SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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