SSON Research & Analytics Blogs
We talk a lot about digital transformation, but most teams are still relying on outdated workflows, legacy job descriptions, and manual handoffs.
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The highlights from our recent webinar on location strategy include our research findings on talent, risk, and opportunity.
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Global Business Services has moved beyond its origins in cost efficiency. It’s now expected to lead enterprise transformation, embed AI, enable agility....
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Explore how these guiding principles can transform your GBS operations and position your organization for sustained excellence.
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Effective service management is essential for organizations looking to maximize value and drive sustainable growth.
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SSON Research & Analytics names 5 finalists for the 2025 World's Best GBS Award, winner to be announced in March...
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The software-as-a-service (SaaS) landscape is undergoing a seismic transformation
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The shared services and global business services (GBS) is entering a new phase of maturity. Efficiency remains the foundation, but precision is the differentiat
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