Unlocking the Next Frontier of GBS Performance: 10 Key Metrics That Define Success
In the rapidly evolving world of Global Business Services (GBS), standing still is not an option. The key to long-term sustainability lies in relentless process improvement—delivering measurable outcomes that enhance customer satisfaction and solidify GBS as a strategic enabler, not just a back-office function. In this report, we highlight 10 key metrics spanning five essential categories—offering a glimpse into the data that can transform your operations.
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