State of the Shared Services & Outsourcing Industry Global Market Report 2025
The shared services model continues to reaffirm its role as a critical enabler for businesses navigating an era defined by rapid technological advancements, global interconnectedness, and shifting workforce dynamics. This report shares insights from an extensive global survey conducted in Q4 2024 of 350+ shared services and outsourcing executives to highlight key trends, challenges, and opportunities shaping business services today.
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The SSON Research & Analytics platform is the only one of its kind providing business services professionals around the world with direct access to real-time, granular, verified data on the Global Shared Services, Global Business Services, and the Outsourcing market.
Metric Benchmarker
Benchmark your SSO / GBS across more than 150+ metrics globally and across three different data sets.
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City Cube
Plan your location strategy by comparing 3,000 locations across 20 variables such as talent availability, cost per FTE, and salary.
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Shared Services Atlas
Locate delivery center hotspots, see who is already running a center there, and which functions they include at regional, country, state, and city level.
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Intelligent Automation Universe
Identify and compare vendor solutions and product capabilities
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Visual Analytics Workbooks
Simplified and interactive data snapshots to help build your business case.
Learn moreTop 20 Most Admired SSOs/GBS
Captures top brands’ performance metrics and presents the aggregated results.
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SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.