The World's Best Global Business Services (GBS) Study & Award
What is the World's Best GBS Study & Award?
| Given the extraordinary interest and growth in the GBS model, SSON Research & Analytics (SSON R&A) launched a timely new World's Best Global Business Services (GBS) Study & Award to identify a truly outstanding GBS – one that reflects the innovative and forward-looking policies enshrined in the model, and delivers clear value-add beyond process efficiencies. The study focuses on four key areas:
The study collects qualitative as well as quantitative data on how GBS are delivering value. The winner of this award will represent a truly outstanding and progressive GBS with proven track record in delivering impact and value to its customers and organization; will prove that it plays a monumental role in driving digital transformation; and will prioritize talent through a successful recruiting, retention and training strategy. The study and award is open to all GBS globally, with the winner announced and celebrated at all of SSON's flagship events - Shared Services and Outsourcing Weeks in North America, Europe, and Asia. The winner will also be highly profiled on SSON's various channels (i.e. websites, digital events) and widely promoted externally. |  |
How do I apply for the World's Best GBS Study & Award?
- The 2025 Application is now open. Click here to apply.
- Applications are free
- Please note, the application must be made in the name of the GBS leader.
- For GBS that make the shortlist, we will be following up with a 20-30 minute call with the GBS leader. Thus, it is important that the GBS leader has signed off on the application, and verified the content.
Important Dates & Deadlines for the 2025 Study & Award
- Applications open: Q3 2024
- Applications close: January 24, 2025, with no extensions
- Winner Announcement: March 2025 @ SSOW North America
- Winners will also be celebrated and acknowledged at SSOW Europe (May 2025) & SSOW Asia (October 2025)
How are the applications evaluated?
- The study contains both quantitative as well as qualitative questions, with answers weighted through a points system. The winner is the GBS with the highest score.
- The top few GBS with the greatest overall score will be shortlisted for an interview to verify their responses and elaborate more about their key GBS achievements and projects.
- The final decision rests with SSON R&A’s leadership.
- Please note that we will only be evaluating completed applications. Incomplete forms will be excluded.
Please direct any questions to info@sson-analytics.com
Award Judges
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Tom Olavi Bangemann
Head of Data Development & Research,
SSON Research & Analytics -
Natarajan Gopalan
GBS Industry Expert -
Robert Weltevreden
GBS Industry Expert -
Richard Dobbs
GBS Industry Expert
2024 Winner & Runner-up
Congratulations Allianz & Tesco! This prestigious award, which reflects GBS "value-add" far beyond transactional efficiencies, establishes the benchmark for Global Business Services.
More on the 2024 Winner: Allianz Services
Webinar (Watch On Demand Now): World's Best GBS 2024: Winner Spotlight & Interview
Podcast: The Executive Series: The World's Best GBS with Dr. Turan Sahin, CEO, Allianz Services:
Q&A with Dr. Turan Sahin, Chief Executive Officer, Allianz Services (2023 Shared Services & Outsourcing Week Europe)
2024 Finalists
2023 Winner & Runner-up
