The World's Best Global Business Services (GBS) Study & Award 2024
2024 Winner & Runner-up
Congratulations Allianz & Tesco! This prestigious award, which reflects GBS "value-add" far beyond transactional efficiencies, establishes the benchmark for Global Business Services.
More on the 2024 Winner: Allianz Services
Webinar (Watch On Demand Now): World's Best GBS 2024: Winner Spotlight & Interview
Podcast: The Executive Series: The World's Best GBS with Dr. Turan Sahin, CEO, Allianz Services:
Q&A with Dr. Turan Sahin, Chief Executive Officer, Allianz Services (2023 Shared Services & Outsourcing Week Europe)
2024 Finalists
What is the World's Best GBS Study & Award?
Given the extraordinary interest and growth in the GBS model, SSON Research & Analytics (SSON R&A) launched a timely new World's Best Global Business Services (GBS) Study & Award to identify a truly outstanding GBS – one that reflects the innovative and forward-looking policies enshrined in the model, and delivers clear value-add beyond process efficiencies.
The study focuses on four key areas:
- Service Delivery Model & Strategic Alignment
- Model's Evolution in Maturity & Scope
- Adoption and Impact of Automation
- Retention and Skilling of Talent
The study collects qualitative as well as quantitative data on how GBS are delivering value. The winner of this award will represent a truly outstanding and progressive GBS with proven track record in delivering impact and value to its customers and organization; will prove that it plays a monumental role in driving digital transformation; and will prioritize talent through a successful recruiting, retention and training strategy.
The study and award is open to all GBS globally, with the winner announced and celebrated at all of SSON's flagship events - Shared Services and Outsourcing Weeks in North America, Europe, and Asia. The winner will also be highly profiled on SSON's various channels (i.e. websites, digital events) and widely promoted externally.
How do I apply for the World's Best GBS Study & Award?
- Applications for 2024 are now closed
- Applications are free
- Please note, the application must be made in the name of the GBS leader.
- For GBS that make the shortlist, we will be following up with a 20-30 minute call with the GBS leader. Thus, it is important that the GBS leader has signed off on the application, and verified the content.
Important Dates & Deadlines for the 2024 Study & Award
- Applications open August 14 2023.
- Applications close January 31st, 2024.
- Winner Announcement: March 2024 @ SSOW North America.
- Winners will also be celebrated and recognized at SSOW Europe (May 2024) & SSOW Asia (October 2024)
How are the applications evaluated?
- The study contains both quantitative as well as qualitative questions, with answers weighted through a points system. The winner is the GBS with the highest score.
- The top few GBS with the greatest overall score will be shortlisted for an interview to verify their responses and elaborate more about their key GBS achievements and projects.
- The final decision rests with SSON R&A’s leadership.
- Please note that we will only be evaluating completed applications. Incomplete forms will be excluded.
Please direct any questions to info@sson-analytics.com
Award Judges
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Tom Olavi Bangemann
Head of Data Development & Research,
SSON Research & Analytics -
Natarajan Gopalan
GBS Industry Expert -
Robert Weltevreden
GBS Industry Expert
2023 Winner & Runner-up
