Resource Center
Unlocking the Next Frontier of GBS Performance: 10 Key Metrics That Define Success
In this report, we highlight 10 key metrics spanning five essential categories—offering a glimpse into the data that can transform your operations.
Navigating the North Star ⭐ of GBS Excellence
Explore how these guiding principles can transform your GBS operations and position your organization for sustained excellence.
The R2R Automation Playbook
This report presents key research findings on the state of Record-to-Report (R2R) automation across global enterprises.
Elevating Service Management for Strategic Growth
Effective service management is essential for organizations looking to maximize value and drive sustainable growth.
Global Business Services In 2025: How Does Your GBS Performance and Career Stack Up?
Discover key insights on Global Business Services (GBS) trends, benchmarks, and strategies for 2025 success...
State of European Shared Services & Outsourcing Market 2025
Shared Services and Global Business Services (GBS) in Europe continue to evolve as organisations navigate complex regulatory environments, talent shortages, and
SSON Research & Analytics announces 5 finalists for coveted World's Best GBS Award 2025
SSON Research & Analytics names 5 finalists for the 2025 World's Best GBS Award, winner to be announced in March...
The Impact of Generative AI and Agentic AI on SaaS Applications and Business Transformations
The software-as-a-service (SaaS) landscape is undergoing a seismic transformation
Mastering KPIs: 14 Essential Metrics to Drive Shared Services Success
Let’s take a journey through key metrics, highlighting 14 essential KPIs as your guideposts, and illuminating the path to operational excellence. Whether you’re
The Precision Playbook: GBS Process Excellence
The shared services and global business services (GBS) is entering a new phase of maturity. Efficiency remains the foundation, but precision is the differentiat
State of the Shared Services & Outsourcing Industry Global Market Report 2025
Annual SSON R&A report 2025: shared services continue to reaffirm role as a critical enabler for businesses.
Balancing Cost Goals and Engagement: A 2025 Imperative
In 2025, Global Business Services (GBS) organizations face a growing challenge: balancing the dual priorities of cost optimization and employee engagement.
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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