Resource Center
SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
Summary Report: Top 20 Most Admired SSO/GBS 2024 Benchmarking Analysis
SSON Research & Analytics has just announced the 2023 list for the Top 20 Most Admired SSO/GBS. Download to find out more about the aggregated results
How GenAI Can Augment the Conventional Shared Service Model
This report highlights how GenAI is reshaping service delivery models and is a must-read guide for all SSO/GBS leaders.
Mastering Metrics: 5 Essentials for Excellence
In today’s complex landscape of shared services and global business services (GBS), measuring and benchmarking performance is no longer optional
Six Reasons Why New Global Capability Centers Struggle to Establish Themselves
Have you ever wondered why some Global Capability Centers (GCCs) flourish while others flounder, despite having similar resources and goals? In India alone, it is projected that 800 new GCCs will launch operations in the next 5-6 years, adding to the existing 1600.
Global Business Services – Key Trends
Global Business Services (GBS) are multifaceted operating units that integrate various business processes and functions across an organization. The GBS landscape is evolving rapidly, driven by technological advancements, changing customer expectations, and dynamic market conditions.
Standardization vs Unique Customer Centric Customization?
STANDARDIZATION vs UNIQUE CUSTOMER CENTRIC CUSTOMIZATION?
I indeed salute all of you GBS and SSC leaders and employees across the world, who have to grapple with this question every day.
Navigating GBS Disruption: Key Insights
In the next decade, Global Business Services (GBS) will undergo a profound transformation. Previously dominated by transactional tasks in finance, HR, procurement, and IT, GBS is evolving into a sophisticated arena driven by GenAI and knowledge services.
Driving Improvements in Record-to-Report via Statutory Reporting
Statutory reporting plays a crucial role in ensuring compliance for organisations, but is still often overlooked when it comes to improvement initiatives. Manual processing is a big drain on resources
Unveiling Excellence: The Evolution of Global Business Services
In the ever-changing landscape of business operations, one model stands out as a beacon of innovation and value addition: Global Business Services (GBS). Since its inception, GBS has undergone a remarkable transformation, transitioning from a cost-cutting initiative to a pivotal element in executing
Invoice-to-Cash: Navigating the Crossroads
63% of companies have already integrated parts of Invoice-to-Cash into SSO/GBS. Despite years of implementation, however, optimal automation is still largely a "lofty goal." This report explores why.
The Hidden Costs of Intercompany Inefficiency
A new survey-driven report highlights the extent to which intercompany is plagued by subpar processes, outdated technology, and lack of integration across Record-to-Report.
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
Contact us
SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.