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As the scope of Shared Services and GBS continues to expand, organizations are increasingly integrating high-value functions that drive efficiency, resilience, and competitive advantage. While finance, HR, and IT have long been core pillars of GBS, supply chain management remains an underleveraged yet critical function with the potential to unlock substantial business value.
Our research has tracked the gradual adoption of supply chain activities within GBS, but penetration remains relatively low. Given the global disruptions of recent years, from pandemic-induced bottlenecks to geopolitical instability and fluctuating transportation costs, the imperative for organizations to build more agile, resilient supply chains has never been greater.
SSON Research & Analytics has launched a dedicated study to examine how organizations are incorporating supply chain management into their GBS operating models. This report presents key findings from our survey, offering insights into current scope coverage, organizational structures, best practices, and emerging trends.
By shedding light on the evolving role of supply chain within GBS, we aim to provide executives with a strategic blueprint for harnessing its full potential to drive operational excellence and business transformation.
