SSON Research & Analytics Blogs

Defining Value Creation in Global Business Services
- Posted by Eckard Eberle on December 19, 2024

What does value creation mean at Siemens Global Business Services?

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Managing Stakeholders in GBS: Turning a Black Box into a Treasure Chest
- Posted by Leigh Nicholson on November 11, 2024

Solving stakeholder management issues that get in the way of Global Business Services delivering more value-add

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SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
- Posted by Syazana Lim on September 12, 2024

SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services

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Embracing Change: The Power of the GBS Model
- Posted by Naomi Secor on September 9, 2024

The SSON Research & Analytics GBS Model offers a comprehensive framework designed to help organizations navigate our changing landscape.

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Mastering Metrics: 5 Essentials for Excellence
- Posted by Naomi Secor on August 2, 2024

In today’s complex landscape of shared services and global business services (GBS), measuring and benchmarking performance is no longer optional

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Six Reasons Why New Global Capability Centers Struggle to Establish Themselves
- Posted by Aniisu K. Verghese on June 19, 2024

Have you ever wondered why some Global Capability Centers (GCCs) flourish while others flounder, despite having similar resources and goals? In India alone, it is projected that 800 new GCCs will launch operations in the next 5-6 years, adding to the existing 1600.

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Global Business Services – Key Trends
- Posted by Shakti Jauhar on June 11, 2024

Global Business Services (GBS) are multifaceted operating units that integrate various business processes and functions across an organization. The GBS landscape is evolving rapidly, driven by technological advancements, changing customer expectations, and dynamic market conditions.

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Standardization vs Unique Customer Centric Customization?
- Posted by Chris Gunning on June 7, 2024

STANDARDIZATION vs UNIQUE CUSTOMER CENTRIC CUSTOMIZATION? I indeed salute all of you GBS and SSC leaders and employees across the world, who have to grapple with this question every day.

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