SSON Research & Analytics Blogs
Solving stakeholder management issues that get in the way of Global Business Services delivering more value-add
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SSON Research & Analytics Unveils 2024 Top 20 Most Admired Shared Services Organizations & Global Business Services
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The SSON Research & Analytics GBS Model offers a comprehensive framework designed to help organizations navigate our changing landscape.
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In today’s complex landscape of shared services and global business services (GBS), measuring and benchmarking performance is no longer optional
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Have you ever wondered why some Global Capability Centers (GCCs) flourish while others flounder, despite having similar resources and goals? In India alone, it is projected that 800 new GCCs will launch operations in the next 5-6 years, adding to the existing 1600.
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Global Business Services (GBS) are multifaceted operating units that integrate various business processes and functions across an organization. The GBS landscape is evolving rapidly, driven by technological advancements, changing customer expectations, and dynamic market conditions.
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STANDARDIZATION vs UNIQUE CUSTOMER CENTRIC CUSTOMIZATION? I indeed salute all of you GBS and SSC leaders and employees across the world, who have to grapple with this question every day.
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In the next decade, Global Business Services (GBS) will undergo a profound transformation. Previously dominated by transactional tasks in finance, HR, procurement, and IT, GBS is evolving into a sophisticated arena driven by GenAI and knowledge services.
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SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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