SSON Research & Analytics Blogs
Explore how these guiding principles can transform your GBS operations and position your organization for sustained excellence.
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Effective service management is essential for organizations looking to maximize value and drive sustainable growth.
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SSON Research & Analytics names 5 finalists for the 2025 World's Best GBS Award, winner to be announced in March...
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The software-as-a-service (SaaS) landscape is undergoing a seismic transformation
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The shared services and global business services (GBS) is entering a new phase of maturity. Efficiency remains the foundation, but precision is the differentiat
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In 2025, Global Business Services (GBS) organizations face a growing challenge: balancing the dual priorities of cost optimization and employee engagement.
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What does value creation mean at Siemens Global Business Services?
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Solving stakeholder management issues that get in the way of Global Business Services delivering more value-add
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SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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