GBS Unleashed: Navigating the Fast Lane with Instant Benchmarks, Top 20 Secrets, and the Quest for the World's Best in 2024!

Hey GBS enthusiasts!

We're diving into the dynamic world of Global Business Services (GBS), and trust us, you won't want to miss out on the latest buzz. So, grab a cup of coffee and let's get straight to the good stuff!

GBS Value Check: A Rapid Instant Benchmark

According to the latest data from SSON Research & Analytics, the GBS model is skyrocketing as the fastest-growing model out there. But here's the real kicker – it's not just about transactional efficiency anymore. It's all about that value-add magic. So, where do you stand on the evolution to "value-add"?

Well, guess what? SSON R&A has just rolled out a brand-new instant assessment tool. Picture this – 12 simple Yes/No questions that unveil how your GBS stacks up against the best in the world. Ready to take the plunge? Check it out here.

Top 20 Most Admired SSO/GBS Highlights

Now, let's talk about major performance - the Top 20. Over seven years, this list has become the Holy Grail of benchmarking data, dishing out serious value to the SSON community. The 2023 study introduced a whopping 34 new metrics, covering everything from attrition to automation and beyond.

Here's a fun fact for you: North America centers are rocking the lowest attrition rates, while EMEA centers are dealing with the highest. And did you know that 95% of the Top 20 are all about that multi-functional model? Now you do! Dive into the full benchmarking summary report to snag all the juicy details from the leaders themselves. Click here to get in on the action.

What Does “Value” Actually Mean & Who Defines It? Look Closely at SSON R&A’s Model & The World’s Best GBS Study & Award

The core of the GBS model is defined by “value.” After 30 years of shared services/GBS history and development, most people in this space would agree that the highest aim of this business model is to generate or provide value. However, the details get tricky. You can have a long debate about what “value” really means, and who defines it. Is it the value that the customer gets, as seen by the customer? Or is it the metrically proven benefit GBS provides to customers or other stakeholders? Is it “total value” or “added value” – i.e., more about increased value of some sort? Very different perceptions exist on what constitutes value. The solution lies in having a discussion amongst stakeholders to define this and work out a description and details, including metrics, to fix this as the common aim.

Using SSON R&A’s GBS Model, with value at the center, the study zeroes in on four key areas: Service Delivery Model & Strategic Alignment, Model's Evolution in Maturity & Scope, Adoption and Impact of Automation, and Retention and Skilling of Talent.

SSON R&A is on the hunt for the World's Best Global Business Services (GBS) in 2024. We're talking about organizations that embody innovation, forward-thinking policies, and a clear value-add beyond just processes. Fancy your chances at becoming the World’s Best GBS? Complete the 2024 application form here.

Guess How Many Delivery Centers There Are Worldwide?

Okay, prepare to be amazed. Did you know there are over 11,000 delivery centers globally? And now, with our Shared Services Atlas, you can explore these centers like never before. Click on city pins to uncover which companies have set up shop in specific locations. It's like a treasure map for shared services hotspots! Dive into the Atlas and gain insights about your peers here.

How To Upskill GBS Populations in Digital Capabilities?

It’s a great question, and our advisors have first-hand experience. We recently embarked on some fantastic knowledge-sharing sessions on why digital transformations fail and how you can turn them around. We also spoke with companies looking to evaluate the option of GBS as a Landlord as well as effective performance measures for CoEs. Our team of expert advisors is ready to help with your projects and initiatives. Enquire now to tap into their vast expertise and overcome your unique challenges.

That's a wrap for now, GBS enthusiasts! Stay tuned for more exciting updates and insights. Until then, keep rocking the GBS world! 🚀✨