Defining Value Creation in Global Business Services

by Eckard Eberle, CEO, Siemens Global Business Services.

Siemens Global Business Services has been recognized as SSON Research & Analytics' Top 20 Most Admired SSO/GBS for four years in a row. 

We talk a lot about value creation in business, but how do we define it in a relevant manner for our stakeholders? I had the pleasure to showcase what value creation at Siemens Global Business Services means in the latest Siemens Finance Roundtable hosted by our Siemens CFO, Ralf P. Thomas. Here’s how we make a difference:

1️⃣ Unified Synergies: We act as a unifier across all Siemens businesses, creating synergies that enhance productivity and efficiency. Our integrated approach ensures that processes are standardized and harmonized, leading to significant cost savings and improved performance. For us productivity is a major topic that is why we anchored it in our strategy and broke it down to the KPI-level.

Benchmark your SSO/GBS across 150+ metrics in the Metric Benchmarker.

2️⃣ Digital Transformation: From our Accounting Automation Suite to the implementation of Gen AI, we leverage technologies to streamline operations and deliver exceptional value. Our digital solutions not only enhance our internal processes but also provide substantial benefits to our customers. For example, with Gen AI, we improved productivity for creating and sending a customer invoice by >90%.

Explore how GenAI can augment the conventional shared services model here.

3️⃣ Talent Development through Growth Mindset: Value creation cannot happen without the right people on board. We encourage a growth mindset in our teams and our leadership. Through initiatives like our GBS Learning Universe, we create transparency on GBS's roles and skills, we conduct gap analysis at skill level, and foster learning based on function, role, skills, topics and location. We have observed similar coverage for all generations, which means all GBS people are invested in professional development. This allows us to have the skills and the mindset to cover our customers’ needs.

Learn more about the latest SSO/GBS talent strategies here.

4️⃣ Continuous portfolio development: For example, we are committed to supporting sustainability through innovative solutions. Whether it’s through our engineering services, sales services or our sustainability reporting support, we aim to create a positive impact in the core processes of our customers.

Discover more about the scope and services of the Top 20 Most Admired SSO/GBS 2024 here.