Blog Tag: data

Annual SSON R&A report 2025: shared services continue to reaffirm role as a critical enabler for businesses.

Annual SSON R&A report 2025: shared services continue to reaffirm role as a critical enabler for businesses.

This report highlights how GenAI is reshaping service delivery models and is a must-read guide for all SSO/GBS leaders. 

As the shared services model repositions itself for the data-driven, digital, ecosystem we see tremendous new potential for ambitious leaders. The competition regarding talent remains critical, as doe...

SSON Research & Analytics location comparison tool, the City Cube, has been updated to reflect the latest 2021 Global Health Security (GHS) Index.

Enjoy PART 2 from Syazana Lim's (Senior Analyst, SSON Analytics) session with Top 20 winners Abhishek Jain (Head of Service Managment, AkzoNovel) and Resti Ramirez (Service Delivery Director, JTI) dur...

How the 2021 Most Admired SSCs Use Metrics & Benchmarking to Drive Serious Growth

Let's Ask Josh Part 1: The SSON Analytics Platform explained

What I mean with this is that digitization in an enterprise may well, first and foremost, be about developing the right habits across your employees. Many of us have had access to employee portals for...

Shared Services and GBS have proved time and again their strength and resiliency

As the operational backbone of the enterprise, shared services role has never been more critical than over the past 18 months. As global markets, supply chains, businesses, and employees reeled from t...

Since early 2020, SSON Research & Analytics has been keeping close tabs on evolving COVID-19 situation and running multiple pulse surveys to uncover