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In the rapidly evolving landscape of Global Business Services (GBS), the concept of “disruption” is being forced upon leaders whose job it is to navigate their organizations through complex and unpredictable environments. Disruptions, both external and internal, pose significant challenges – but also opportunities – for the GBS model, fundamentally altering the way services are delivered, managed, and optimized.
This report provides an overview of the key disruptions expected to impact the GBS model over the next decade, offer insights and strategies to navigate this dynamic landscape successfully. Through foresight and strategic planning, GBS leaders can turn potential disruptions into opportunities for innovation and growth, securing their organization’s future in an ever-changing world.
This report is exclusive to SSON Research & Analytics subscribers.
- Naomi Secor, Global Managing Director, SSON Research & Analytics
- Barbara Hodge, Global Editor, SSON Research & Analytics
- Syazana Lim, Lead Research Analyst, SSON Research & Analytics
- Anat Markus, Head of Global Business Services (GBS), AkzoNobel
- Steve Rudderham, GBS Leader, Carrier
- Alexander von Thielmann, GBS CRM and Business Line Head, Siemens AG
- Jana Vondram, SVP Global Business Services, Ingram Micro
