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The Global Business Services (GBS) model continues to evolve rapidly – especially since the pandemic drove upheaval and uncertainty across global markets.
More recently, we have observed an evolution of GBS's purpose – from a cost-cutting back-office initiative to becoming an essential operating model element for executive leadership to implement their (and their customers') transformational agenda while tapping new value drivers. This is particularly visible in the extensive and business-specific scope that leading GBS organizations are taking on as they enable the strategy implementation of their enterprises.
The World’s Best GBS Award was launched by SSON Research & Analytics to highlight this step-change in value add that GBS is delivering. First announced in 2023 (when Tesco Business Solutions emerged as the winner), the award continues to set a best-practice guide and benchmark for how GBS can push the envelope to move beyond “plain vanilla” shared services.
This report reflects on this year’s World’s Best GBS submissions, highlighting clear trends in terms of how GBS is entrenching itself in the organizational dynamic. The report also includes charts showcasing how the top five shortlisted GBS (from this year's award submissions) perform across various dimensions, and case studies on what sets these GBS apart.
This report is exclusive to SSON Research & Analytics subscribers.
- Barbara Hodge, Global Editor, SSON Research & Analytics
- Syazana Lim, Lead Research Analyst, SSON Research & Analytics
