GBS Disruption: Threats & Opportunities
GBS is poised for a profound transformation in the coming decade, transitioning from routine tasks to a dynamic GenAI-driven environment in finance, HR, procurement, and IT. This evolution promises not just savings, but a remarkable surge in business value and strategic alliances.
In the next decade, Global Business Services (GBS) will undergo a profound transformation. What was once a domain dominated by transactional tasks in finance, HR, procurement, and IT, will evolve into a sophisticated arena propelled by GenAI and knowledge services, promising not just cost savings, but a significant leap in business value creation and strategic partnerships.
SSON Research & Analytics conducted a survey on the biggest disruptors impacting GBS and shared services, encompassing practitioners, BPO and tech providers, and consultants.
Join us to explore:
- The future landscape of GBS in 10 years
- Essential skills for success
- Key risks to consider
- 10X technologies reshaping GBS
Receive survey highlights, expert analysis, and actionable steps you can take now to stay ahead in this transformative journey. Don't miss the opportunity to shape the future of GBS with us!
Speakers:
Naomi Secor
Global Managing Director
SSON Research & Analytics
In 2005, Naomi Secor began her career with SSON in New York City. As global leader of SSON, Naomi is responsible for the strategic direction and continuous growth of all SSON customer channels, including: SSON Events, SSON Digital, SSON Research and Analytics and Global Business Services Training & Certification. It is her priority to ensure that SSON lives up to its global mission statement and commitment to its customers. This is accomplished through vendor-agnostic best practice content, newest data insights, unparalleled networking and learning opportunities.
Barbara Hodge
Principal Analyst & Global Digital Editor
SSON Research & Analytics
Barbara is responsible for SSON Research & Analytics global content – including specialist reports – which cements SSON's position as the most trusted resource for practitioners from around the world. As the voice of SSON Research & Analytics, she ensures the content reflects current trends and opportunities to help SSO leaders continuously drive performance.
