"The World's Best GBS" An Analysis of High-Performance
Based on SSON R&A's "The World's Best GBS" Award Applications
A not-to-be-missed session highlighting just how good GBS can be, sharing the foundation, drivers and enablers of best practice Global Business Services.
What makes GBS a "World's Best" Model? An analysis of performance based on SSON's 2023 The World's Best GBS Award Applications
With 61% of shared services organizations already committed to the GBS model (and more planning to shift that way) the question on everyone's lips is: what makes GBS so effective? How is its performance different?
In a word: it's about Value-add.
This webinar will explain exactly what is meant by "value-add" and how well today's GBS are meeting their potential.
Tom Bangemann, Head of Data Development and Research at SSON Research & Analytics introduces the foundation of a performance-oriented GBS model and shares data insights from SSON R&A's recent "World's Best GBS" award applications – including performance quadrants reflecting how well today's GBS are performing across 4 key categories:
- Service Delivery Model & Strategic Alignment
- Model Maturity & Scope
- Adoption & Impact of Automation
- Retention & Skilling of Talent
Tom will also outline where even top-performing GBS typically fall short,
Join us to find out:
- what "good" looks like in GBS
- how to build your GBS on a value-based framework
- what drivers and enablers offer the most impact
- how well today's GBS perform in key quadrants
Presenter
Tom Bangemann
Data Development & Research Advisor
SSON Research & Analytics
Tom Bangemann has decades of experience in services delivery models, specifically with GBS, benchmarking, and KPI models, and today advises SSON Research & Analytics’ Data Development & Research. In his role, he advises on the strategic direction of SSON R&A's surveys, analyses, and reports, and assists with the interpretation of data for SSON R&A subscribers, providing unmatched insights to the international shared services and GBS community.
Tom previously worked for The Hackett Group for 19 years. He is a senior advisor with profound experience in delivery, sales, business development and international consulting and was named “HR Superstar” by HRO Magazine 5 times between 2005-2019. He acts as a mentor and SSON R&A Advisor to industry executives, and has mentored up to the level of CHRO of a US$ 1bn listed company.
Barbara Hodge
Global Editor & Principal Analyst
SSON Research & Analytics
Naomi Secor
Global Managing Director
SSON Research & Analytics
