Insights: AMERICAS
Explore the SSO landscape of the Americas with interactive Visual Analytics Workbooks. Filter many facets to find the answers to your Americas SS&O location questions.
Catalyzing Growth: How LATAM Rises as a Global Shared Services Leader
In the dynamic landscape of shared services, LATAM emerges as a frontrunner, leveraging automation initiatives to boost efficiency. Central to this rise is the region's focus on engaging the workforce, fostering innovation and collaboration.
Published May 2024
Published May 2024
A Holistic Approach to Next-Level Value in North American SSO/GBS
In the ever-evolving North American Shared Services landscape, reaching next-level value demands a holistic approach. This involves enhancing value and efficiency through process optimization, nurturing stakeholder relationships for more impactful interactions and lasting loyalty,
Published May 2024
Published May 2024
North America 2024: Staying Ahead of the Big GBS Trends
The latest trends in GBS support digital transformation and value-add.
Published December 2023
Published December 2023
Transforming Your Latin American SSO Into a Future Ready Function through Culture, Talent & Process
Shared Services and Global Business Services are doubling down on the cost-based value proposition to deliver more agility, value, and digitization. In combination, these capabilities are solidifying shared services’ role as a crucial driver of transformation and success.
Published July 2023
Published July 2023
North American Shared Services 2023: Engines of Digital Transformation
Shared Services have come a long way since their inception, thanks to the power of automation, digitization, and the evolution of work.
Published May 2023
Published May 2023
Key Trends & Insights, North American Shared Services & GBS Organizations, 2023
With more than two years of continuous upheaval and change behind them, Shared Services and GBS organizations are having a pivotal moment. They have proven invaluable in maintaining continuous and resilient operations despite an increasingly remote and hybrid workplace.
Published November 2022
Published November 2022
Future of North America Shared Services: Expanding Role, Diversity in Talent & Digital
The top three objectives for North America shared services & GBS in 2022 are to leverage more automation platforms, improve culture and branding, and rethink their operating model. This interactive Visual Analytics Workbook seeks to uncover the Future Trends of Shared Services and GBS...
Published December 2021
Published December 2021
North America Shared Services 2021: Driving Value through Future of Work, GBS and Workforce Transformation
This interactive Visual Analytics Workbook will look to not only uncover how shared services & GBS in the region are impacted by the pandemic and are adopting Future of Work strategies; but also understand how the GBS model, Human Capital Management, and Workforce Strategies are evolving.
Published June 2021
Published June 2021
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
Contact us
SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.