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In the ever-evolving North American Shared Services landscape, reaching next-level value demands a holistic approach. This involves enhancing value and efficiency through process optimization, nurturing stakeholder relationships for more impactful interactions and lasting loyalty, and leveraging digital transformation and AI to drive operational efficiency and cost savings. Central to this approach is the pivotal role of talent optimization and engagement in fueling productivity and fostering growth. Explore these vital themes further in the latest Visual Analytics Workbook by SSON Research & Analytics. Published May 2024
