Shared Services and GBS in the Americas, 2021: Future of Work & Benchmarks as Guides to Progress


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According to SSON’s "Re-entry" Strategies Survey 2020, 80% of respondents from the Americas region are implementing Future of Work (FOW) strategies. This interactive report looks at what these strategies entail; and the impact on Shared Services / Global Business Services (GBS) models. Published October 2020