Insights: AMERICAS
Explore the SSO landscape of the Americas with interactive Visual Analytics Workbooks. Filter many facets to find the answers to your Americas SS&O location questions.
Processes and people – key drivers to take U.S. Shared Services to the next level
This report will focus on the importance of processes and talent in Shared Services by giving an insight into process mining and human capital analytics. It will also share key metrics on talent and attrition in U.S. Shared Services Centers (SSC).
Published April 2019
Published April 2019
The Transformative Potential of Shared Services in Higher Education: What's Behind the Promise and How to Nail the Transition
This report showcases how Shared Services can engender transformational change in operational efficiency within U.S. Higher Education Institutions. It will outline observed changes pre and post-implementation and give a quick insight into a number of key indicators in U.S. Higher Education SSC
Published January 2019
Published January 2019
Shared Services in North America 2019: Workforce Strategies, GBS Objectives, Key Measures of Success
This report reviews the Shared Services landscape in North America to provide insights on workforce strategies, skills being prioritised, popular tools & technologies for investments, objectives for Global Business Services (GBS), and key measures of success.
Published November 2018
Published November 2018
US Higher Education Shared Services Centers: Locations, Processes & Functions, Top Implementation Tips
It's been demonstrated that Shared Services benefits the private sector, and growing evidence indicate that Shared Services can also be effectively applied in the public sector. This report aims to answer some of the most popular questions such as how the Higher Education landscape looks in the US
Published September 2018
Published September 2018
US Shared Services Centers Trends in Talent and Technology 2018
This report delves into the US shared services strategies on digital workforce, knowledge services, and new talent management priorities based on SSON's 2018 market survey and the US SSC Q2 survey data blended together.
Published July 2018
Published July 2018
Risk and Resilience Analysis of Shared Services Hotspots: Latin America, Q1 2018
Every quarter, SSON Analytics dives into our location comparison tool, the City Cube, to provide the latest report on natural disaster risk probability and resilience of shared services locations in Latin America.
Published July 2018
Published July 2018
Talent and Intelligent Automation - Performance Drivers for Latin American Shared Services in 2018
SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. This report answers several core questions.
Published June 2018
Published June 2018
Spotlight on Millennial Talent and Digital Transformation in Canadian Shared Services Centers 2018
SSON Analytics surveyed Shared Services professionals in Canada to put together this visual analytics report which focuses on the topics of millennial talent and digital transformation.
Published May 2018
Published May 2018
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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