Insights: ASIA PACIFIC
Explore the Shared Services and Outsourcing landscape across the Asia Pacific region with these interactive Visual Analytics Workbooks. Filter many facets to find the answers to your APAC SS&O location questions.
Navigating the Digital Frontier: Accelerating Transformation in Asia Shared Services Organizations
This visual analytics workbook will delve into the dynamic landscape of the shared services industry in Asia, forecasting an impressive 24% compound annual growth rate by 2028, driven by automation and digitalisation. Within, we’ll uncover key trends in digital transformation, delve into the impact
Published April 2024
Published April 2024
Philippines Shared Services & BPO: Revolutionising the Future with Emphasis on Core Operations & Process Modernisation, Automation, and Employee Value Proposition
This visual analytics workbook delves into the future of Philippines Shared Services and BPO industry, currently hosting 740 centres, according to SSON Research & Analytics’ Atlas Data Tool. The workbook explores the transformative potential of modernising core operations through automation...
Published March 2024
Published March 2024
Australia Trends 2024: Expansion Through Capabilities, Technology and Talent
As transactions become more streamlined, technology provides transparency, and most solutions offer some kind of analytics, shared services are refocusing on transforming how work gets done.
Published February 2024
Published February 2024
Navigating the Next Horizon: A Holistic Approach to Revolutionizing Malaysia’s Shared Services Landscape through Digitisation, ESG Integration, and Human-Centric Excellence
This visual analytics workbook delves into the future of Malaysia’s shared services industry, which currently hosts more than 440 centres, according to SSON Research & Analytics’ Atlas Data Tool.
Published January 2024
Published January 2024
Propelling Value-Add Business Partnerships: AI-Driven Hyper Automation for Continuous Process Improvement
In the dynamic landscape of shared services and Global Business Services (GBS), staying ahead of the curve is paramount. Our Visual Analytics Workbook (VAW) delves into a strategic fusion, propelling value-based partnerships and unleashing the potential of AI-enabled hyper automation.
Published October 2023
Published October 2023
The Next Generation of Asia Shared Services: Transforming Business Services through Talent, Experience, Digital & Agile Operations
The next generation of Asia shared services is poised to revolutionise the way businesses operate by combining the power of talent, experience, digital technology and agile operations.
Published March 2023
Published March 2023
Balancing Value Creation, Digital Enablement & People Experience for Supercharged Business Services
Australasia’s Business and Shared Services leaders are adapting and rebalancing their operating models and transformation strategies to focus on their people, their customers, their digital effectiveness, and their processes.
Published March 2023
Published March 2023
The Next Generation of Asia Pacific Shared Services & GBS: Digital & Strategic
Asia Pacific shared services and GBS are continuing to evolve to become more digital, strategic and provide higher value to the enterprise. Their top three objectives for 2022 include digitizing data, leveraging more automation platforms, and rethinking their operating model.
Published April 2022
Published April 2022
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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