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This visual analytics workbook will delve into the dynamic landscape of the shared services industry in Asia, forecasting an impressive 24% compound annual growth rate by 2028, driven by automation and digitalisation. Within, we’ll uncover key trends in digital transformation, delve into the impact of Generative AI, tackle the increasing demands for enhanced customer experience, discuss strategies for building a workforce ready for the future, and navigate through shifting business models in this era of rapid change and opportunity. Published April 2024
