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Philippines Shared Services & BPO: Revolutionising the Future with Emphasis on Core Operations & Process Modernisation, Automation, and Employee Value Proposition

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This visual analytics workbook delves into the future of Philippines Shared Services and BPO industry, currently hosting 740 centres, according to SSON Research & Analytics’ Atlas Data Tool. The workbook explores the transformative potential of modernising core operations through automation, end-to-end process integration, and cultivating the right talent and mindset. We take a deep dive into the strategic elements of operational and process excellence, highlighting benchmarks from the Top 20 Most Admired SSO/GBS in the World. Published March 2024.

SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.

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SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.

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info@sson-analytics.com

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