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“Location” is a significant component of the Shared Services and GBS model. And it is a component that is not only currently being reviewed, but under constant change. Most companies are actively considering the “optimal” footprint to support their services delivery objectives, considering cost, quality and risk along with access to new skillsets that are needed.
This report reflects survey data on this important topic, by considering the relationship between risk, global footprint, and growth objectives and determining not only where current GBS and shared services are located, but where they plan to expand – and why.
