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Driving Greater Value in European GBS & Shared Services: Scope Expansion, Improved Customer Centricity & End-to-End Ownership

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Scope expansion, driving greater value-add, and end-to-end process optimisation are three key priorities of European Shared Services & GBS. Delve into this interactive Visual Analytics Workbook to uncover which services are being integrated into Shared Services & GBS, explore leading indicators to drive customer value, and understand current strategies for end-to-end process ownership. Published July 2022

SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.

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