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The top three objectives for North America shared services & GBS in 2022 are to leverage more automation platforms, improve culture and branding, and rethink their operating model. This interactive Visual Analytics Workbook seeks to uncover the Future Trends of Shared Services and GBS in North America. It will examine the expanding role of shared services, diversity and inclusion, digital strategy and priorities, latest automation tools, as well as benchmarks from the Top 20 Most Admired SSOs & GBS 2021. Published December 2021.
