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After two years of being hard hit by the pandemic, the Philippines seeks to reopen its economy, and office workers are mandated to return to the physical office. The Shared Services and GBS industry is at a critical junction to revisit their strategies and operations to deliver greater efficiency, productivity and drive more value-add to the business. This interactive workbook analyzes the Philippines and APAC strategies for process excellence and optimization, how automation solutions are being leveraged, key investment priorities, and most importantly, the talent strategies to support their transformation efforts. Published March 2022.
