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Shared Services in North America 2019: Workforce Strategies, GBS Objectives, Key Measures of Success

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This report reviews the Shared Services landscape in North America to provide insights on workforce strategies, skills being prioritised, popular tools & technologies for investments, objectives for Global Business Services (GBS), and key measures of success. Published November 2018

SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.

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