Metrics & Benchmarking
Explore our benchmarking reports which includes SSON's Annual Top 20 Most Admired SSOs Benchmarking Study
Top 20 Most Admired SSOs & GBS 2022 Benchmarking Analysis
This interactive benchmark report showcases the results from the Top 20 Most Admired Shared Services Organizations (SSOs) and Global Business Services (GBS) benchmarking study 2022. Learn more about their service delivery model, learning & development initiatives, automation strategy, and benchmarks
Published September 2022
Published September 2022
Top 20 Most Admired SSOs & GBS 2021 Benchmarking Analysis
This interactive benchmark report showcases the results from the Top 20 Most Admired Shared Services Organizations (SSOs) and Global Business Services (GBS) benchmarking study 2021. Learn more about their key objectives, strategies, and benchmarks.
Published September 2021
Published September 2021
Top 20 Most Admired Shared Services Organizations 2020 Benchmarking Analysis
This interactive benchmarking report showcases the results from the Top 20 Most Admired Shared Services Organisations (SSOs) benchmarking study 2020. Dive into the report to learn more about how leading global SSOs are adapting to the current challenging business environment.
Published September 2020
Published September 2020
Top 20 Most Admired Shared Services Organisations 2019 Benchmarking Analysis
This interactive benchmarking report showcases the results from the Top 20 Most Admired Shared Services Organisations (SSOs) benchmarking study 2019.
Published October 2019
Published October 2019
Top 20 Most Admired Shared Services Organizations 2018 Benchmarking Analysis
This interactive report showcases the aggregated results from the Top 20 Most Admired Shared Services Organizations (SSOs) benchmarking study 2018. Flip through this report to see how these companies are performing for 41 key metrics across 8 different categories.
Published November 2018
Published November 2018
Benchmarking on 4 Key Metrics: Finance/HR Attrition, Days to Close & Cost per Invoice
This interactive report analyzes 188 responses contributed by the SSON community into the Metric Benchmarker across 4 key metrics: Finance Attrition Rate, HR Attrition Rate, Days to Close and Cost per Invoice.
Published June 2017
Published June 2017
Top 20 Most Admired Shared Services Organisations 2017 – Shared Service Center Level Analysis
This benchmarking report highlights the shared service center level results from Top 20 Most Admired Shared Services Organizations Study conducted in December 2016 and covers various metrics in Purchase to Pay, Record to Report, Order to Cash and Attrition.
Published March 2017
Published March 2017
Top 20 Most Admired Shared Services Organisations 2017 – Strategic Level Analysis
This interactive benchmarking report highlights the results from SSON Analytics' Top 20 Most Admired Shared Services Organizations Benchmarking Study that was conducted in December 2016. Covered in this report are the centre make-up, GBS progression, knowledge-based work progression and more.
Published March 2017
Published March 2017
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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