The World's Best GBS: An Analysis of High Performance

With GBS becoming the dominant operating model—whether organizations are transitioning to it, scaling value-added services, or advancing toward a digitized framework—the conversation has shifted from process efficiency to measurable business value. But what exactly makes GBS so effective? The answer: value-add.

In this exclusive webinar, you'll hear directly from the judges behind SSON Research & Analytics' World's Best GBS Award, as they share aggregated insights from the 2025 award applications—part of a comprehensive study designed to identify the standout performers in the space. The study gathers both qualitative and quantitative data across key performance areas to spotlight truly world-class GBS organizations—those that deliver enterprise impact, drive transformation, and prioritize talent.

You’ll gain a behind-the-scenes look at how leading GBS models perform across four essential categories:

- Service Delivery Model & Strategic Alignment

- Model Maturity & Scope of Services

- Adoption & Impact of Automation

- Retention & Skilling of Talent

Find out what separates top-tier GBS from the rest—and where even the best have room to grow. You’ll walk away with practical insights on what “good” looks like, how to evolve your GBS with a value-focused framework, and which capabilities deliver the greatest returns.

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