Resource Center
Digitization starts at home
What I mean with this is that digitization in an enterprise may well, first and foremost, be about developing the right habits across your employees. Many of us have had access to employee portals for years. But how effectively has this resource been tapped?
What are the 10 best cities for Remote Working?
Three of four shared services are leaning towards a hybrid solution of combining office with virtual operations as the way forward, while close to 20% plan to stay completely virtual if possible. With hybrid and remote work here to stay, what are the top 10 cities for remote working?
The future is bright (and digital!)
Continuous cost pressure, market volatility, tech-driven disruption and globally connected value chains are driving increasingly sophisticated shared services models. This move was already underway before 2020 but accelerated significantly over the past 18 months as a result of the pandemic.
Should your Shared Services/GBS be part of the Top 20 Most Admired SSOs of 2021?
Shared Services and GBS have proved time and again their strength and resiliency
Shared Services Prove Resilient
As the operational backbone of the enterprise, shared services role has never been more critical than over the past 18 months. As global markets, supply chains, businesses, and employees reeled from the impact of the pandemic, shared services have proved themselves markedly reliant and resilient.
Reflecting on the impact of COVID-19, one year on
Since early 2020, SSON Research & Analytics has been keeping close tabs on evolving COVID-19 situation and running multiple pulse surveys to uncover
The Increasing Importance of IA & Automation
A year where restructuring, transformation, and reinventing the "normal" took center stage, emphasizing the importance of staying ahead of the game through investing in AI and Automation.
IA in 2021 & Beyond: 10 Key Factors
How are shared services riding the IA wave? Here are 10 key factors to consider
How will shared services ‘stay ahead’ in the face of this year’s [still] challenging environment?
Economies are cautiously optimistic and shared services/GBS even highly productive according to SSON’s latest survey.
All Eyes on China
With the Chinese Year of the Ox upon us, it’s a moment for reflection and hope, as we witness China’s resiliency.
Is FOW Just BPR, Again?
The latest SSONR&A blog item explores if the current nature of work should be rethought, redesigned, or even reengineered.
Is Process Ownership the Most Critical Enabler of Global Business Services (GBS) Success?
The latest SSONA blog post explores if process ownership is the most critical enabler of GBS Success.
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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