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This interactive benchmarking report showcases the results from the Top 20 Most Admired Shared Services Organisations (SSOs) benchmarking study 2020. Dive into the report to learn more about how leading global SSOs are adapting to the current challenging business environment and propelling their SSOs/GBS forward. The second half of the report showcases the aggregated results of 30 key metrics across these 8 categories: Attrition, Automation, HR & Talent, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R) and Travel & Expense. Published September 2020.
