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This interactive benchmark report showcases the results from the Top 20 Most Admired Shared Services Organizations (SSOs) and Global Business Services (GBS) benchmarking study 2021. Learn more about their key objectives, strategies, and benchmarks. This includes how these global SSOs & GBS are transforming their service delivery model, achieving business process excellence, and much more. The second half of the report showcases the aggregated results of 35 key metrics across these 8 categories: Attrition, Automation, HR & Talent, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Travel & Expense. Published September 2021.
