Mastering KPIs: 14 Essential Metrics to Drive Shared Services Success

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Let’s take a journey through key metrics, highlighting 14 essential KPIs as your guideposts, and illuminating the path to operational excellence. Whether you’re striving to optimize operations, enhance efficiency, or boost overall performance, mastering these metrics will steer you toward success in service delivery.

SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.

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SSON Research & Analytics is part of SSON, the largest and most established community of shared services, global business services and outsourcing professionals in the world.

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