Inside GBS: What's Changing & Why It Matters

New research. Real-world strategies. What leaders need to know—now.

According to new analysis from SSON Research & Analytics, 85% of GBS leaders are actively seeking automation, AI, and analytics skills—yet most organizations still lack the in-house capability to deliver. At the same time, nearly 80% of companies now operate within a GBS framework, scaling scope and digitization. But with only 20% integrating AI beyond isolated pilots, many are still falling short of their digital transformation goals.

This session unpacks the latest findings from SSON Research & Analytics, to show how high-performing GBS teams are:

- Embedding GenAI into operations—from HR chatbots to predictive inventory models

- Closing urgent skill gaps in automation, AI, and analytics

- Rewiring leadership roles to prioritize innovation and transformation

- Making focused tech bets and building scalable Centers of Excellence

- Redesigning hybrid, digital-first operating models to meet rising board-level expectations

You’ll walk away with data-backed insights, peer benchmarks, and clear priorities to elevate your GBS strategy—beyond efficiency, toward enterprise-wide value.

👉 Reserve your spot now to stay ahead of the shift.

Speakers:

MIchael van der Steen
Advisor
SSON Research & Analytics

Naomi Secor
Global Managing Director
SSON Research & Analytics

Barbara Hodge
Global Editor and Industry Analyst
SSON Research & Analytics