The GBS Industry Standards: Blueprint for Success

The Global Business Services (GBS) industry now has a clear guide to achieving greater efficiency, maturity, and sustainable growth: the first-ever GBS Industry Standards.

This webinar brings together the visionary leaders behind the Alliance for Professional Excellence in GBS (APEX GBS), who authored these standards and have shared their decades of experience with you! With the GBS sector now exceeding $120 billion in value and digital transformation accelerating, the standards offer a much-needed framework to help organizations streamline operations, unlock value, and adapt to evolving challenges.

What You’ll Learn: 

• Why the GBS Industry Standards were created and their transformative impact on shared services. 
• The challenges organizations face in adopting a unified framework—and actionable solutions to overcome them.
• Exclusive insights from APEX GBS leaders on shaping the industry's future. 
• Strategies for leveraging technology, talent, and standardized frameworks to accelerate transformation.
• How to access Version 1 of the GBS Standards.

Whether you're navigating operational complexities, advancing your organization's maturity, or seeking a roadmap for sustainable growth, these standards serve as a blueprint for success in an increasingly competitive landscape. Join us to learn more! 

Standards Committee Members Include:

Ajay Anand, SVP, Global Services, Johnson & Johnson; Mattijs Backx, Head of Transformation, McDonald’s; Angela Mangiapane, President, Mars Global Services; Dr. Sumit Mitra, CEO, Tesco Business Solutions; Filippo Passerini, President, Inixia; Steve Rudderham, Global Leader, Carrier Business Services; Dr. Turan Sahin, CEO, Allianz Services; Tony Saldanha, CEO, Inixia; Robert Weltevreden, GBS Industry Expert.

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Speakers: Alliance for Professional Excellence in GBS (APEX GBS) Committee Members

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