The World's Best GBS: An Analysis of High-Performance
This webinar will explain exactly what is meant by "value-add" and how well today's GBS are meeting their potential.
What makes GBS a "World's Best" Model? An analysis of performance based on SSON R&A's World's Best GBS Award Applications 2024.
With 68% of shared services organizations already committed to the GBS model (and more planning to shift that way) the question on everyone's lips is: what makes GBS so effective? How is its performance different? In a word: it's about Value-add.
This webinar will explain exactly what is meant by "value-add" and how well today's GBS are meeting their potential. Tom Bangemann, Advisor of Data Development and Research to SSON Research & Analytics introduces the foundation of a performance-oriented GBS model and shares data insights from SSON R&A's recent "World's Best GBS" award applications and subsequent report – including performance quadrants reflecting how well today's GBS are performing across 4 key categories:
- Service Delivery Model & Strategic Alignment
- Model Maturity & Scope
- Adoption & Impact of Automation
- Retention & Skilling of Talent
Attendees will learn where even top-performing GBS typically fall short. Join us to find out:
- what "good" looks like in GBS
- how to build your GBS on a value-based framework
- what drivers and enablers offer the most impact how well today's GBS perform in key quadrants
Speakers:
Naomi Secor
Global Managing Director
SSON Research & Analytics
As the global leader of SSON, Naomi drives strategic direction and continuous growth across all customer channels: SSON Events, SSON Digital, SSON GBS Training & Certification, and SSON Research & Analytics. The latter delivers industry-leading benchmarking and data-driven insights through interactive visual analytics reports and tools. Throughout her career, Naomi has pioneered cutting-edge content, produced industry-leading events, introduced innovative products, nurtured relationships with shared services leaders and partners, and upheld customer satisfaction. Her top priority is ensuring that SSON fulfills its global mission and customer commitment through vendor-agnostic best practices, the latest data insights, and unparalleled networking and learning opportunities.
Barbara Hodge
Global Editor and Industry Analyst
SSON Research & Analytics
Barbara is responsible for SSON Reserach & Analytics global content - including specialist reports - which cements SSON's position as the most trusted resource for practitioners from around the world. As the voice of SSON R&A, she ensures the content reflects current trends and opportunities to help SSO leaders continuously drive performance.
Tom Bangemann
Data Development & Research Advisor
SSON Research & Analytics
Tom Bangemann has decades of experience in services delivery models, specifically with GBS, benchmarking, and KPI models, and today advises SSON Research & Analytics’ Data Development & Research. In his role, he advises on the strategic direction of SSON R&A's surveys, analyses, and reports, and assists with the interpretation of data for SSON R&A subscribers, providing unmatched insights to the international shared services and GBS community.
Tom previously worked for The Hackett Group for 19 years. He is a senior advisor with profound experience in delivery, sales, business development and international consulting and was named “HR Superstar” by HRO Magazine 5 times between 2005-2019. He acts as a mentor and SSON R&A Advisor to industry executives, and has mentored up to the level of CHRO of a US$ 1bn listed company.
