Tesco Global Business Services: The World's Best GBS - Winner
Meet The World's Best GBS Award Winner, Tesco Business Services, and discover how it is changing the next generation of business services.
SSON Research & Analytics launched a new study and award this year to identify and recognize "The World's Best GBS."
The intent was to move from a metrics and performance focus to one based on value-add, vision and leadership.
More specifically, Tesco Business Services wowed the judges by demonstrating innovative solutions to drive organizational growth and impact top line revenue, margins and cash.
The study collected qualitative and quantitative data and covered four key areas:
- Service Delivery Model & Strategic Alignment
- Model's Evolution in Maturity & Scope
- Adoption and Impact of Automation
- Retention and Skilling of Talent
Meet Sumit Mitra, CEO of the award-winning Tesco Business Services, in this webinar and learn about the differentiated approach to next-gen business services.
Award judges Tom Bangemann, Robert Weltevreden, and Natarajan Gopalan will join the discussion to dig into some of the impressive capabilities Tesco Business Services has developed, and to share top-performer traits from the survey.
Speakers
Sumit Mitra
CEO
Tesco Business Services
Tom Bangemann
Data Development & Research Advisor
SSON Research & Analytics
Tom Bangemann has decades of experience in services delivery models, specifically with GBS, benchmarking, and KPI models, and today advises SSON Research & Analytics’ Data Development & Research. In his role, he advises on the strategic direction of SSON R&A's surveys, analyses, and reports, and assists with the interpretation of data for SSON R&A subscribers, providing unmatched insights to the international shared services and GBS community.
Tom previously worked for The Hackett Group for 19 years. He is a senior advisor with profound experience in delivery, sales, business development and international consulting and was named “HR Superstar” by HRO Magazine 5 times between 2005-2019. He acts as a mentor and SSON R&A Advisor to industry executives, and has mentored up to the level of CHRO of a US$ 1bn listed company.
Barbara Hodge
Global Editor & Principal Analyst
SSON Research & Analytics
Robert Weltevreden
Global Business Services Advisor
RW Advisory Ltd
Natarajan Gopalan
Global Business Services Advisor & World's Best GBS Judge
SSON Research & Analytics
