The World's Best GBS Runner-Up Spotlight with TBS

Dr. Mitra is currently the CEO for Tesco PLC’s Global Business Services division and a board member of Tesco in India. Tesco is the largest retailer in the UK. Tesco PLC has c28% market share and the 3rd largest in the world in terms of profit with a revenue of c£59bn serving 79million customers every week, in 4500 plus stores across 9 countries and online with 460,000 colleagues worldwide.

In 2005, Naomi Secor began her career with SSON in New York City. As global leader of SSON, Naomi is responsible for the strategic direction and continuous growth of all SSON customer channels, including: SSON Events, SSON Digital, SSON Research and Analytics and Global Business Services Training & Certification. It is her priority to ensure that SSON lives up to its global mission statement and commitment to its customers. This is accomplished through vendor-agnostic best practice content, newest data insights, unparalleled networking and learning opportunities.

Robert is a curious and engaged business leader with a keen interest in emerging digital technologies such as machine learning & AI. He strongly believes sustainability, operational excellence, talent development, data and digitiztaion, and lifelong learning. He is an insightful leader with a strong finance background. Robert has more than 30 years of experience in various leadership positions at multinational organizations and a proven track record of driving successful business transformations in the life sciences industry. He actively supports diversity and enjoys engaging with teams across the globe and to empower people´s strengths. Robert believes that every leader needs to be consciously developmental, as there is always a better version of oneself. Away from work, he loves spending quality time with his family, cycling, running. and working out.

Tom Bangemann has decades of experience in services delivery models, specifically with GBS, benchmarking, and KPI models, and today advises SSON Research & Analytics’ Data Development & Research. In his role, he advises on the strategic direction of SSON R&A's surveys, analyses, and reports, and assists with the interpretation of data for SSON R&A subscribers, providing unmatched insights to the international shared services and GBS community. Tom previously worked for The Hackett Group for 19 years. He is a senior advisor with profound experience in delivery, sales, business development and international consulting and was named “HR Superstar” by HRO Magazine 5 times between 2005-2019. He acts as a mentor and SSON R&A Advisor to industry executives, and has mentored up to the level of CHRO of a US$ 1bn listed company.

Barbara is responsible for SSON Research & Analytics global content – including specialist reports – which cements SSON's position as the most trusted resource for practitioners from around the world. As the voice of SSON Research & Analytics, she ensures the content reflects current trends and opportunities to help SSO leaders continuously drive performance.