State of Shared Services
Explore our global reports across various topic areas such as Global Business Services (GBS), impact of COVID-19 and our Annual State of the Industry Survey
State of the Industry 2024 (Pt. 1): Shared Services & GBS Strategic Objectives and Capabilities
As we look ahead to 2024, 84% of the industry is committed to the Global Business Services (GBS) model, anticipating significant growth in scope and impact.
Published January 2024
Published January 2024
GBS Operations in 2023
Global Business Services (GBS) continues to evolve into a strategic powerhouse, driving significant transformation to the enterprise.
Published April 2023
Published April 2023
Shared Services & GBS Strategic Objectives and Capabilities
The shared services industry is positioned for continued and significant adoption and expansion of the model. We see similar commitment to overall maturity, in terms of scope of services offered and operating models.
Published February 2023
Published February 2023
The Reach of Global Process Owners (GPOs) in Shared Services
SSON surveyed the global industry to understand where SSOs/GBS stand with regards to Global Process Ownership (GPOs). The survey uncovered the current scope of GPOs, the business value they offer, the responsibilities they are currently taking on, and where the future of GPOs is headed.
Published August 2022
Published August 2022
GBS and Shared Services State of Industry Survey 2022
2022 is all about providing greater value-add and supporting the enterprise digital agenda. This Virtual Analytics Workbook reflects the full finding of SSON’s 2022 industry survey which includes getting the most out of new automation platforms, ensuring data digitization underpins operating models.
Published May 2022
Published May 2022
Global SSO Strategies: Impact of the Pandemic One Year On
Adaptability, resiliency, empathy, and growth. These are some of the hallmarks of Shared Services and Global Business Services (GBS) this past year.
Published May 2021
Published May 2021
The Future of GBS is Digital
Continuous cost pressure, increasing market volatility, technology-driven disruptions and globally connected value chains are forcing companies to further professionalize their support functions. However, from very early on, the pandemic accelerated these trends and triggered substantial changes.
Published March 2021
Published March 2021
GBS as the Engine for Digital Transformation
Global Business Services can and should play a significant role in realizing enterprise transformation agendas. But how well are GBS navigating the disruption to their organizations’ industries and aligning with their organization’s strategic priorities?
Published March 2021
Published March 2021
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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