Global State of the Industry SSO/GBS Outlook 2025
Explore the 2025 GBS insights: GenAI's role, digital transformation, innovative solutions, and upskilling for future success.
RegisterJoin our exclusive webinar as we unveil the latest insights from our highly anticipated "State of the Industry" report, offering a global perspective on the rapidly evolving business services sector. This year's study delves into the transformative impact of Generative AI, the critical role of GBS in digital transformation, and the imperative of upskilling and reskilling in a dynamic landscape.
In this session, we will explore how the GBS model has not only survived but thrived amidst disruptions, showcasing its sustainability and the necessary step changes in delivery. We will discuss the shift from traditional services to innovative solutions, highlighting the value creation through advanced data analytics and AI-driven insights.
- GenAI and Digital Transformation: Explore the transformative applications of Generative AI in GBS and its role in driving digital transformation.
- From Services to Solutions: Discover how GBS shifts from traditional services to innovative solutions, leveraging AI & automation for enhanced value creation.
- Upskilling and Reskilling: Learn about the critical importance of upskilling and reskilling initiatives to ensure employee success in the new world of work.
Don't miss this opportunity to gain valuable insights and strategic guidance for your business services journey. Reserve your spot today and set sail towards success in 2025!
Speakers:
Naomi Secor
Global Managing Director
SSON Research & Analytics
In 2005, Naomi Secor began her career with SSON, building, scaling, and taking the Shared Services & Outsourcing Week event series global. From there, she went on to grow SSON's other lines of business, including SSO Network and SSON Research & Analytics. In 2022, Naomi introduced the Professional GBS Certification and currently manages the program. Renowned for her exceptional relationship-building skills and extensive network, Naomi is a central figure in the industry, constantly improving and developing products that engage and inspire the community. Her passion for the GBS industry and commitment to advancving it make her a pivotal leader in the field.
Barbara Hodge
Principal Analyst & Global Editor
SSON Research & Analytics
Barbara is responsible for SSON Research & Analytics global content – including specialist reports – which cements SSON's position as the most trusted resource for practitioners from around the world. As the voice of SSON Research & Analytics, she ensures the content reflects current trends and opportunities to help SSO leaders continuously drive performance.
Tom Bangemann
Head of Data Development & Research
SSON Research & Analytics
Tom Bangemann has decades of experience in services delivery models, specifically with GBS, benchmarking, and KPI models, and today advises SSON Research & Analytics’ Data Development & Research. In his role, he advises on the strategic direction of SSON R&A's surveys, analyses, and reports, and assists with the interpretation of data for SSON R&A subscribers, providing unmatched insights to the international shared services and GBS community.
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