State of Shared Services
Explore our global reports across various topic areas such as Global Business Services (GBS), impact of COVID-19 and our Annual State of the Industry Survey
GBS and Shared Services State of the Industry Survey 2021
Shared services now find themselves at a new point of departure: operating models are shifting as Future of Work (FOW) implications hit home; automation is less a lever than a necessity; and talent opportunities are ballooning as location is no longer a limiting factor.
Published March 2021
Published March 2021
Global SSO & GBS Re-entry Strategies: Establishing New Rules in the Physical Office & the Future of Work
SSON conducted an Office “Re-entry” Strategies pulse survey in May 2020. Over 100 SSO/GBS leaders participated and shared more about their strategies, expectations and priorities. Dive into this report to find the answers to these questions...
Published July 2020
Published July 2020
Impact of COVID-19 on Shared Services: Critical Survival Strategies Shared by Nearly 200 Global SSOs Across Different Regions
In mid-April, SSON surveyed nearly 200 Shared Service leaders on COVID-19’s impact on business operations*. This report will examine not only global Shared Services trends but also delve deeper into how the virus has impacted operations in different regions i.e. North America, Latin and Central Amer
Published May 2020
Published May 2020
Risk and Resilience Analysis of Shared Services Hotspots: Pacific Ring of Fire, Q1 2018
Every quarter, SSON Analytics dives into our location comparison tool, the City Cube, to provide the latest report on natural disaster risk probability and resilience of shared services locations within the Pacific Ring of Fire.
Published June 2018
Published June 2018
SSON's Annual State of Shared Services & Outsourcing Industry Survey Results 2018
This year's survey delves into the most popular organizational models, the transition from transactional to knowledge work, and how the Shared Services community is embracing Intelligent Automation in 2018. Responses from more than 620 Shared Services professionals from all parts of the world...
Published January 2018
Published January 2018
Evaluating Risk and Resilience of Shared Services Hotspots within the Pacific Ring of Fire 2017
This report studies the natural disaster risk probability and resilience of shared services locations within the Pacific Ring of Fire.
Published October 2017
Published October 2017
BREXIT: What are the Potential Impacts on the EU Shared Services Landscape?
On 23 June 2016, the UK voted to leave the European Union. This interactive report maps out the 328 captive/hybrid shared service centres (SSCs) in the UK and assesses the potential impacts that Brexit could have on the UK shared services landscape.
Published July 2017
Published July 2017
Evolution of Global Business Services to 2017: The Story so Far
SSON Analytics has identified 184 shared services organisations (SSOs) that have embarked on their Global Business Services (GBS) journey. Play with the data in this interactive report to find out where they are, what functions they service, their maturity, growth trends, attrition rate, GPO model
Published May 2017
Published May 2017
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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