State of Shared Services
Explore our global reports across various topic areas such as Global Business Services (GBS), impact of COVID-19 and our Annual State of the Industry Survey
SSON's Annual State of the Shared Services & Outsourcing Industry Survey Results 2017
Hear from over 400 respondents from all parts of the world – this year's survey continued to delve into the most popular models/processes and robotic process implementation within shared services.
Published March 2017
Published March 2017
The 2016 State of the Shared Services & Outsourcing Industry Survey by SSON Analytics and SSON is dedicated to the theme of radical drivers delivering value beyond cost savings. This visual report is based on responses from almost 500 Shared Services professionals world-wide. Publish...
Published April 2016
Published April 2016
SSON Research & Analytics is SSON’s global data analytics center, and your premier resource for all the metrics, benchmarks, trends, and business insights that affect your Shared Services and GBS operations wherever they are based.
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