Technology & Automation
Explore the Technology & Automation landscape of SSOs/GBS with interactive Visual Analytics Workbooks. Filter many facets to find the answers to your Technology & Automation questions.
State of the Industry 2024 (Pt. 3): Intelligent Automation & Digitalization
Strategically utilizing the right tools and solutions stands out as the second primary driver of process optimization, after workforce skills.
Published January 2024
Published January 2024
GBS Use of Technology Solutions
Global Business Services (GBS) has transformed the way organizations operate by leveraging cutting-edge technology solutions.
Published April 2023
Published April 2023
The State of Intelligent Automation in 2023
The concept of shifting to digital is no longer something new. On the contrary, what started as an improvement in user experience for external customers has increasingly been reflected inward to improve business process performance, efficiency, and overall services delivery experience.
Published February 2023
Published February 2023
Automation Infrastructure for GBS and Shared Services
A key step in leveraging automation platforms is designing an infrastructure that can help new technology investments deliver the most value to an organization. SSON Research & Analytics’ “Intelligent Automation 2022 Benchmarking Survey” polled shared service professionals on a variety of topics
Published October 2022
Published October 2022
Intelligent Automation Maturity for GBS and Shared Services
SSON’s 2022 Intelligent Automation Benchmarking Survey provides a thorough breakdown of where SSOs stand with IA as they look to transform end-to-end processes in their organization. The survey polled respondents about their current automation maturity, areas of investment, IA challenges, and where
Published October 2022
Published October 2022
Intelligent Document Processing: A Game Changer for Successful Digital Transformation & Digitization
According to SSON’s State of Industry 2021 report, a commitment to data digitization is the leading factor in determining the future of Intelligent Automation success. While solutions such as OCR and RPA have proved successful in tackling rules-based processes, organizations are faced with an expone
Published October 2021
Published October 2021
Global Market Review: Intelligent Automation in Shared Services
Over the past half a dozen years, SSOs have come to – initially, cautiously – experiment with and then enthusiastically embrace process automation technology. In the early days this took the form of robotic process automation (RPA), which served to knit together disparate tasks, acting as a band-aid
Published March 2021
Published March 2021
Advancing your Automation Strategy to the Next Level in the 2020s
This interactive report looks to uncover the latest IA trends shaping Shared Services / GBS in the 2020s.
Published October 2020
Published October 2020
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